Plate 07 · Help51.52° N · 0.08° W

Describe the signal, not just the noise.

Support operates Monday to Friday, 09:00–18:00 UK time. A precise description is the fastest route to a fix.

Signal check

Fig. 07.1

Service unreachable from more than one networkError message shown to usersStarted after a recent change or releaseAffects all users rather than somePersonal data may be involvedA workaround existsHappens on one device or browser only

If personal data may be involved, telephone during working hours as well. Organisations may need to report a personal data breach to the ICO within 72 hours of becoming aware of it.

Severity

Fig. 07.2

Unavailable

A public service is down or data may be exposed. Telephone and write.

Impaired

An important function fails for many users with no workaround.

Inconvenient

Something is wrong but people can still complete their task.

Request

A change, a question or something to schedule.

Support request

Fig. 07.3

Not yet a client? Send the request anyway; we will tell you honestly whether we can help.